Engaging a digital investigation service for the first time can feel intimidating. This page explains how our process works, what we need from you, and what you can realistically expect at each stage.
Our goal is to provide professional, ethical, and well-documented investigative work, while keeping the process clear and straightforward for you.
We guarantee:
We do not guarantee:
When you contact us, we ask you to describe your situation at a high level. To gather all relevant details, we will provide a secure form for you to complete. This form collects the circumstances and known information related to your request.
You do not need to know which investigative services are needed or how the investigation will be conducted—our team will handle that.
At this stage, you are not committing to anything. Completing the form allows us to:
Assess whether your request is legally and ethically permissible
Identify the type of investigation required
Determine whether we are the right provider for your needs
Once Step 1 is complete, we have all the information needed to prepare the scope of work, quote, and engagement documents in Step 2.
Once we have collected all the necessary details in Step 1, we will assess if we can take on your case and, if so, we define the scope of work for your investigation. This outlines:
What will be investigated
The investigative phases involved
The estimated time and cost
Any limitations or assumptions
The scope of work is documented in the Letter of Engagement, which you will receive along with:
A Master Agreement detailing the terms and conditions
A formal quote specifying fees for the agreed services
If you agree with the quote and the terms outlined in these documents, you will sign them electronically. Once countersigned by us, we move to Step 3 for payment and the official start of work.
Before beginning the investigation, payment or retainer arrangements are confirmed based on the agreed quote and scope. Once payment is processed:
The investigation officially begins
Work is conducted in defined phases using lawful, ethical, and professional methods
All information collected during Step 1 is incorporated into the investigative workflow
This ensures that when the work starts, we already have a clear understanding of your case and all the details required to deliver accurate, verifiable, and actionable findings.
Investigations are conducted using professional methods tailored to your case. Phases may include:
Information collection and verification
Analysis and cross-correlation of data
Evidence documentation and preservation
Reporting and review
At all times, your information is handled confidentially, and we maintain communication as appropriate to your case.
At the conclusion of the investigation, you receive a professional report, which may include:
Factual findings and analysis
Supporting evidence and references
Clear explanations of what was verified, inconclusive, or not found
Methodological notes where relevant
Reports are written to be understandable by non-technical readers, while remaining suitable for legal, corporate, or personal use. We also provide the original results of our queries, if applicable, tagged for forensics purposes.
We may decline or discontinue work if:
In such cases, we communicate clearly and professionally.
If you are unsure whether your situation requires an investigation, or which service applies, you can contact us for an initial discussion. We will help assess your situation and explain your options before any commitment is made.
