Start with a one-off service, specifically quoted for you. We work on small and large cases for individuals, companies, entities and associations.
Individuals, first-time engagements (try us out before you commit), unique needs and circumstances.
Purchase a bundle of prepaid services or investigative hours with a discount. Use them whenever you need them and repurchase if you need more of the same.
Businesses and entities in need to assess their real needs while maintaining availability.
We assess your recurrent needs and provide advantageous pricing for a fixed monthly price with a minimum of a one-year commitment.
Businesses and entities in need of a specific service or set of services repeatedly, or who have a clear picture of what they need on a continuous basis.
Our services are billed based on the scope, complexity, and time required for each investigation. Some services can be offered at a fixed price, while others are billed hourly or by project. We always explain pricing before work begins and we issue a formal quote that the customer must accept before the work starts.
Yes. Certain services, such as document validation, vehicle history checks, or specific OSINT tasks, may be offered at a fixed price. If your case requires a broader or more complex investigation, we will provide a tailored estimate.
Yes. We provide a clear estimate or quote before starting any work. No investigation begins without your approval of the scope and associated costs.
In most cases, we require payment upfront or a retainer before beginning an investigation. This ensures that work can proceed immediately and without interruption. For longer or more complex investigations, staged payments may be agreed upon in advance.
We accept secure electronic payment methods. Available options will be explained during the onboarding process. We do not accept cash payments.
Due to the nature of investigative work, payments are generally non-refundable once work has started. However, if no work has been performed, refunds may be considered on a case-by-case basis.
Yes. You will receive an invoice or payment confirmation for all services provided, detailing the scope of work and associated costs.
Yes. We use secure payment processing methods and do not store sensitive payment information beyond what is required for billing and accounting purposes.
Yes. Upon request, we can provide a high-level breakdown of the services performed and time spent, where appropriate and permitted by the nature of the investigation.
That’s perfectly fine. Many clients request standalone services. We will confirm the scope, cost, and expected outcome before proceeding.
No. Fees are based on the professional work performed, not on a specific outcome or result.
Digital investigations involve analysis, verification, and evidence gathering using lawful and ethical methods. While we apply professional expertise and proven investigative techniques, outcomes can depend on factors beyond our control, such as the availability or quality of information.
We charge for the time, expertise, and resources required to conduct the investigation, and we always aim to deliver clear, accurate, and well-documented findings, regardless of the final result.
We do not offer milestone-based payments tied to investigative results.
Investigations are structured in phases, and any milestones included in a quote reflect investigative stages or work performed, not the achievement of a specific outcome. This ensures that investigations remain objective, methodologically sound, and ethically conducted.
When milestones are used, they are defined upfront in the quote and relate to activities such as analysis, evidence collection, or reporting. Payment is based on completing these agreed phases of work, regardless of the findings.
Invoices are issued from the Canary Islands, Spain. All prices quoted are exclusive of taxes.
For customers who are residents of the Canary Islands, the applicable tax is IGIC at 7%, as required by local regulations. Customers outside the Canary Islands are generally VAT or tax exempt, in accordance with Spanish and EU tax rules.
Spanish regulations require specific customer information when invoicing individuals. For this reason, we may request your registered address and a valid form of identification for billing purposes.
This information is used solely to comply with legal invoicing requirements and is handled confidentially. It is not used for investigative purposes and is not shared beyond what is required for accounting and regulatory compliance.
