No. Quotes are provided free of charge after you complete the customer intake form. In most cases, a call is not necessary at this phase.
Introductory calls for one-time services require dedicated time from an investigator. The consultation fee ensures availability for serious enquiries and cases with special circumstances.
If you proceed with our services, the consultation fee will be credited toward your project. Details will be confirmed in your written quote.
Business discovery calls are intended for companies evaluating ongoing or packaged services. These discussions are exploratory and part of our standard B2B engagement process.
All meetings are conducted via Zoom for transparency, documentation, and security. We do not offer outbound phone consultations.
We review your information. If everything is clear, we will prepare a quote, an engagement letter, and a standard contract for your approval, which you will receive via email.
If the investigator needs clarifications or further details, we will request a follow-up discussion (free of charge).
Cases without sufficient information will not be considered. The intake form allows us to assess feasibility and compliance requirements. Even after an introductory call, we will not take on a case without the form.
No. While we aim to be responsive and professional, we do not provide round-the-clock availability before engagement.
All communications and consultations are scheduled in advance. We operate on Canary Islands time, GMT/UTC. Please consider time zone differences when booking.
We operate on Canary Islands time, GMT/UTC. Please confirm your local time zone when booking to avoid scheduling issues.
Messages received outside working hours will be addressed during the next business window. Urgent handling, where appropriate, can be discussed after formal engagement.
Yes. Even after a paid consultation. All enquiries are subject to internal review. We reserve the right to decline or discontinue engagement where suitability, legality, or ethical standards are not met.
We do not assist with activities that involve harassment, unlawful surveillance, intimidation, unauthorized access to archives or systems, or any request that may infringe on privacy or legal rights.
We maintain a professional environment in all communications. Respectful and constructive interaction is required at all times. Disrespectful or inappropriate behaviour may result in cancellation of bookings or refusal of service.
Business and Corporate Clients
Book a Business Discovery Call if:
This session is complimentary and obligation-free.
Individuals and one-time services
Book an Introductory Consultation if:
