Cybercrime Victim Support for Businesses

For every business impacted by a data breach, there are thousands of individuals who suffer the consequences of stolen identity and confidential information. These individuals add up to 9% of the entire population of Canada and the United States. Our Cybercrime Victim Support services offer professional counselling services to businesses whose employees’ credentials have been stolen. Our team of licensed psychologists can address issues like emotional turmoil, trauma, anxiety, and all the side products of cybercrime on the individual to help them recover faster and regain their focus and productivity at work.

Identity fraud and data breach impact

Financial loss due to cyber frauds

$ 0 B

Companies experiencing identity fraud

0 %

Victims discover identity theft late

0 %

Average cost of a data breach

$ 0 M

Lost to online fraud in the US

$ 0 B

FTC complaints are for identity theft

0 %

The aftermath of a breach

The aftermath of a breach is often underestimated by the businesses impacted. Besides the direct costs related to remediating the breach, the impact on the individuals whose identities have been stolen is the most severe.

A stolen identity can ruin an individual's credit score and tarnish their personal and professional reputation. Remediating its consequences is time consuming and highly stressful for the victim.
Businesses lose an average of $60,000/year in unproductive hours caused by untreated mental health issues alone. This doesn't account for the cost of substance use, absenteism, presenteism, and extended leaves of absence.
HR and management are often not equipped to recognize and deal with these issues, frequently penalizing employees for something they have no control over.
Additional operational costs arise if the employee (willingly or unwillingly) leaves the company. Your business must account for additional workloads on the remaining employees, recruitment of new talent, loss of know-how, and training.
Individuals affected by identity theft due to a data breach in your systems can seek compensation in court for financial and emotional damages.

Stopping cybercrime is not always possible. However, our services can help you better prepare and respond more efficiently to cyberattacks.

Our program adopts a standardized methodology with POC, analytics, and continuous improvement for fast, effective adoption and measurable outcomes. The best part is that you control the expenditure by allocating support hours and commitments based on your actual needs.

The benefits of our service

Our Cybercrime Victim Support for Businesses offers several benefits for restoring workforce productivity and brand reputation after a data breach. Counselling’s effectiveness has proven critical in turning an adverse event into a success.

Restore focus and productivity

Our program equips your employees with effective coping mechanisms to overcome their situations and restore their focus and productivity at work faster.
Mitigate costs

It mitigates costs related to unproductive hours and leaves of absence.
Reduce disciplinary actions

It relieves management and HR from unneeded disciplinary actions and personnel cuts.
Retain trust

It mitigates costs arising from lawsuits and loss of trust from partners and suppliers affected by a data breach in your systems.
Improves company culture

It provides the resources to rebuild employee loyalty and adopt a better company culture that fosters positive communication, reliability, and accountability.
Ensure privacy and compliance

The service is compliant with HIPAA and has the highest privacy standards, relieving you of additional operational costs.

Estimate your needs and ROI

Use our calculator to estimate how many employees could be eligible to participate in the service, your success rate, and ROI on the initiative. This is a good starting point if you don’t know how to size the service and you have no knowledge of company breeches.

HOW TO USE THE CALCULATOR

From the side-bar:

Insert the number of employees (if you have one location, provide the total number of employees, otherwise, provide the employee count for the locations you would like to include in the initiative).
Provide the percentage of part-time workforce.
Adjust the number of sessions per eligible user to calculate the maximum benefits you would get from the CCVS services. We recommend a minimum of 3 sessions per eligible employee.

IMPORTANT: The calculator provides an approximate estimate of your needs based on average pricing and statistics. For accurate pricing, please request a quote.

Note: If your company has been a victim of a data breach or leak, the estimated number of eligible employees will be higher. Consider adding a preliminary Data Breach Risk Assessment service to validate how many have appeared in public databases and on the dark web.

Service features

Our Cybercrime Victim Support (CCVS) for businesses is part of the Negative PID recovery services focusing on cybercrime victims. These services help companies contain the damages from a cybersecurity incident, build resilience, and recover faster.

CCVS for Businesses is a turnkey, hassle-free solution for customers without any overhead costs. It provides the convenience and ease of use they need.

It provides ready-to-use kits with templates for your Marketing, HR, and Management for a quick and easy rollout. The kits are part of a well-thought-out project plan that you can tweak and adapt to your needs.

It offers a pool of highly qualified, licensed psychologists, each specializing in treating cybercrime-related issues. This ensures the highest standard of care and competence in the field, giving you the confidence and reassurance that you’re in good hands.

It provides coaching and training sessions to your HR and leadership to improve their relationship and communication with employees and among each other.

It provides consumption tracking, anonymous feedback, and analytics on satisfaction with the service. This allows you to create your reporting and forecast the hours you need.

It provides reporting templates with pre-set key indicators, allowing you to independently measure the service’s effectiveness over time.

Our Cyber-Crime Victim Support (CCVS) Team

Areas of intervention and Goals

CCVS for Businesses targets two key areas, each with specific goals: Employee and talent retention and HR and management training and support.

Employee and Talent Retention

Employee and talent retention focuses on the recovery and well-being of your employees affected by cybercrime. It contributes to your workforce’s overall resilience and loyalty.

GOALS:

Reduce employee unproductive hours
Build appropriate coping mechanisms and resilience
Restore motivation, career goals, and good workplace relationships
Build company loyalty
Retain talent and reduce costs related to workplace resignations and layoffs.

DELIVERABLES:

Booking portal where your employees can anonymously connect with a counsellor of their choice in their preferred language and region.
Blocks of counselling hours for one-to-one, remote sessions with our licensed psychologists. You can allocate these hours as you see fit (i.e., a preset number of hours per employee or as needed up to total consumption).
Project plan with POC and roll-out for user adoption.
Marketing kit for internal campaigns.
Consumption metrics and user adoption analytics.
Anonymous feedback on our service.
Success analytics templates and pre-set key indicators for independent tracking.

HR and Management Training and Support

HR and Management Training offers one-to-one or group sessions to your HR department and managers to help them better understand and identify the symptoms arising from cybercrime incidents and act in a positive and supportive fashion.

GOALS:

Help HR and management recognize symptoms in employees affected by cybercrime incidents
Help HR and management to better communicate with their employees
Help HR and management shift from scrutiny to supportive coaching styles.
Refer employees to the CCVS program when needed.
Liaise HR and management with a shared plan detailing responsibility and accountability areas.

DELIVERABLES:

One-to-one or small-group orientation sessions with our psychologists.
Group seminars on coaching styles and sensitive communication with employees.
HR and management liaison plan including a RACI matrix template for task management and accountability.

Terms and Conditions

Availability

Canada

Ontario
Nova Scotia
New Brunswick
Manitoba
British Columbia
Prince Edward Island
Saskatchewan
Alberta
Newfoundland and Labrador

United States

Alabama
Arizona
Arkansas
Commonwealth of the Northern Mariana Islands
California
Connecticut
Colorado
Delaware
District of Columbia
Georgia
Florida
Hawaii (Coming soon)
Idaho
Illinois
Indiana
Kansas
Kentucky
Maine
Maryland
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
West Virginia
Wisconsin

Europe

United Kingdom (Coming soon)
Ireland (Coming soon)
Italy (Coming soon)

Pre-requisites

To request CCVS for Businesses:

You must be a registered business.
You must have at least ten eligible employees.
You must provide a unique point of contact to coordinate the initiative.

Portal usage

Introduction

This document outlines the terms and conditions (hereinafter referred to as “Terms”) for accessing the Cybercrime Victim Support Service (hereinafter referred to as “Service”) and the Cybercrime Victim Support Portal (hereinafter referred to as “Portal”). This Service is offered to employees of Businesses (hereinafter referred to as “Company”) who have been victims of cybercrime.

Eligibility

This Service is available to all active employees of the Company who have been affected by cybercrime, either personally or professionally. This includes, but is not limited to, victims of data breaches, identity theft, online harassment, cyberbullying, racial discrimination, or phishing scams.

Confidentiality and Privacy

Access to the Portal is granted at the sole discretion of the Company.

The Company is committed to protecting the privacy and confidentiality of all Service users. All counselling sessions and communication within the portal are strictly confidential and subject to legal and ethical reporting requirements. However, users are responsible for maintaining the confidentiality of their interactions with their counsellors.

Please refer to the separate EULA (End-User License Agreement) for detailed information on data collection, usage, and confidentiality exceptions.

Late bookings, cancellations, and service refusal

Users must provide 48 hours notice to reschedule or cancel a session directly with their counsellor. Late cancellations and no-shows will be charged to the Company as if the service was provided at full fee.

User anonymity will be maintained for one-time late cancellations or no-shows in case of extenuating circumstances as defined in the EULA. Repeated late cancellations or no-shows will constitute a confidentiality exception and be reported to the Company.

Users are expected to use the Service respectfully and professionally. Counsellors can discretionally refuse to provide the service to patients who do not comply with the terms outlined in the EULA, are not respectful, engage in malicious, criminal, or violent behaviour, or constitute a risk to their safety, other people’s safety, or property.

Any misuse of the Service, including but not limited to fraudulent activity, harassment, or discrimination, may result in termination of access.

Service availability

The Portal is provided “as is,” and the Company makes no express or implied warranties regarding its availability, functionality, or effectiveness. The Company is not responsible for any harm or loss from using the Service.

Amendments

The Company reserves the right to modify these Terms without prior notice. Users are responsible for regularly reviewing these Terms for updates.

Governing Laws and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these Terms shall be resolved through courts located in Toronto, Canada.

Contact Information

For any questions regarding the Service or these Terms, please get in touch with info@negativepid.com.

Effective Date

These Terms are effective as of February 1, 2024.
These Terms were last reviewed on June 18, 2024.

PRICING

You can email us to request a free quote for CCVS services for Businesses.

Pricing depends on several factors:

The country you’re in
The countries where you need to provide the service
The amount of employee counselling sessions needed
The amount of one-to-one or group sessions or seminars needed

We can help you estimate your needs. When requesting a quote, please provide the following information:

Billing country
Countries/regions where the service is required
Total number of employees
The number of management and HR resources to be trained.